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Technical Tips

This site was designed for a variety of users and conditions. If you are experiencing difficulty, please read the tips below:

This site has been optimized for the Internet Explorer browser, for screens at 800x600 display.

Media Players

The dedicated MediaPlayer is designed to embed multimedia content. It uses RealMedia for streaming the audio and video you see, but will not spawn the familiar RealPlayer window, instead loading it into the custom player.

If you have difficulty with theclips, please review the following:

Are you using a recent version of RealPlayer? You will need RealPlayer 8.5 or above to load the clips. If you are using an earlier version of RealPlayer 8, you will not be able to use the media clips; you must download a recent version. Please note that RealPlayer is FREE; you may wish to contact your network administrator before downloading.

Are you using AOL Media Player? If so, you will not be able to load the audio/video clips in some circumstances. Our clips are backwards-compliant to Real version G2; however, in some cases, AOL's dedicated Media Player cannot load the clips (resulting in a "corrupted file" message.) Please use RealOne to use the media clips, or upgrade your AOL player to the latest version.

Are you on a modem line? If so, your media, especially video, may be jerky and could stop altogether. This is often due to network congestion and other factors beside your system settings. In most instances, the clip will resume after a brief delay.

Are you noticing different quality on different machines? Our clips are designed to detect the stream that your system can handle and deliver that stream only. If you are on a fast network, your experience will be different from modem users.

Cards

The cards use Dynamic HTML (DHTML) for all scrolling content and for navigation. If you are having difficulty with the cards, check for the following:

Are you running the most recent version of your browser? New (4.5 and above) versions are most compatable with this technology and will perform best.

Are you using Netscape? This browser often renders pages differently than others, including smaller fonts and different spacing of page layout. The pages were designed using Internet Explorer 5.0 as the primary browser; statistics show most ARTSEDGE users are visiting with this version.


Contact us!

The ARTSEDGE staff is happy to answer questions and recieve comments from our users. Please email us at editor@artsedge.kennedy-center.org.


Did you notice?

The colors for this site were taken from the works of Harlem Renaissance painter Aaron Douglas.


 
 
 

The Kennedy Center
ARTSEDGE
Marco Polo
This resource was created in March 2003 by ARTSEDGE. All rights reserved.
ARTSEDGE is a project of the Education Department of The John F. Kennedy Center for the Performing Arts,
and is a member of the MarcoPolo Partnership